How To Use Tactical Empathy In Totally different Conditions | Chris Voss

24 thoughts on “How To Use Tactical Empathy In Totally different Conditions | Chris Voss”

1. I HIGHLY recommend his masterclass on masterclass.com. Ever sense watching that class, I've watched MANY videos, read his book and other books that he's recommended. These suggsestions sound very practical.

2. ❤thank u!

3. Sympathy is understanding how somebody else feels. Empathy is feeling it. In the ‘90’s we hoped and offered sympathy but now we push empathy as a requirement.

4. Anyone else realizing that Brandon Voss is really Derek's Kid? Does Chis know this?

5. I think: “I feel… when I’m… (describe what they did without using YOU statements), because… “

   Example: “I feel misled when I’m deliberately shown only some of the information, because it seems like something is being hidden from me”

   This way there’s no opportunity for defenses to go up! The word YOU brings accusatory vibes.

6. Im no genius, but when I read Chris Voss’s book Never split the difference, it seriously changed my professional and personal life. I can’t that him enough for showing me the way.. ❤

7. I believe empathy has become a dangerous pandoras box, highly misued in society, medicine, psychiatry,
   Empathy is the polar opposite of psycopathy….both fatal.

8. Before I disagree with you, here's what I think your position is…

9. 1:17:56 I actually need a discount right now. And I been paying Spectrum a lot for a long time.

10. At 46:26 You described my customer perfectly. A couple hours ago I almost gave her a swim free little opportunity. Then I thought, this table can be turned.

11. I’m here for manipulation I ain’t gone lie. I’m getting the money now I need the power

12. 👍 I forgot how much I missed George Carlin

13. 19:22 Does anyone know what this woman is talking about when she is saying people are "half" and "L". Some of the other things she says, make it sound like it's related to politics but even google doesn't know what I am talking about when I try to search it up.

14. Who is Dean Cooper and where is his work at I'm very interested in that

15. I feel about what I'm learning about negotiating relationships from Black Swan like how I felt 40 years ago reading, "Wealth & Poverty," buy George Gilder, that changed my entire perception about capitalism and making money.

    In that book I learned that the real foundation of capitalism was The Golden Rule! "Treat others like you want to be treated." "Putting the customer first is the OPPOSITE is greed and selfishness normally associated with capitalism( that is, CORPORATE CAPITALISM. Not entrepreneural capitalism.

    Tactical Empathy as I'm perceiving it here, is simple recognizing that the GOOD and STRONG foundation of ANY relationship with any person is seeing the world as THEY SEE IT.

    Not I would take one more step towards the other person and say, Tactical Empathy SEES (and labels) the other person AS THEY WANT TO BE SEEN. As they see themselves.

    Which, by the way, is how the psychologist Nathaniel Branden describes the foundation of romantic love! Effortlessly, automatically seeing the other person as they want to be seen at their best.

    So this isn't AT ALL manipulation. It's a way to show love to that person. Support. Caring.

    See them as they want to be seen and then tell them what you see.

16. I wish they would write down the names of the books they mention as well. I read more books suggested by him than anyone else

17. Thank you very much for your wisdom, for your contribution to a better world

18. Great explanation of tactical empathy. One of his best for sure

19. Holy crap! I just turned a flaked date around haha. It works! I just Black Swanned someone! And this was all through text haha

20. Etymology, entomology and empathy are all Greek origin words. Oh, and amygdala is also Greek word which means almond. Greetings from Greece teacher Chris.

21. Jordan Belfort is a massive criminal who stole millions from everyday people.
    He's not the wolf of Wallstreet.
    He's trash

22. 04:10 – Neural resonance, Call it out.
    16:20 – Labeling diminishing amygdala's negative trigger. "What are you feeling?"
    17:30 – Accusations audit. Series of negative labels (70%).
    20:40 – Tactical Empathy is your best chance of success (93%) – "Before I disagree with you, here's what I think your position is"
    24:24 – Brother-Sister example. Make her feel heard, without disagreeing with anything.
    26:38 – Prime the individual for behaviors that you want them to display.
    41:47 – Accusations audit during price negotiation – "I am sure I look uncollaborative on purpose" "I am sure I look greedy".
    47:46 – Chris literally using mirroring here while getting a testimonial!
    53:29 – Oxytocin is more powerful than a walkway. Brandon's NJ store walkway example, praise the bond!
    56:00 – Focus on motivation (why). Remain genuinely curious. Find where it's coming from. Listen, don't rush. It's Not About The Nail video.
    01:05:20 – "Are you against? Would it be a bad idea why this is not appropriate?
    01:12:58 – Kidnapper example. "That's right!"
    01:19:22 – "Before I disagree with you, let me make sure I got your perspective correct" until "That's right!"

23. 😎

24. nice, thanks for this.

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